At SterioHype, we are committed to ensuring that both you and your pets are completely satisfied with your purchase. Our Refund and Return Policy is designed to provide you with a hassle-free experience if you need to return or exchange any of our pet toys.

1. Eligibility for Returns and Refunds

If you are not entirely happy with your purchase, you have 30 days from the date of delivery to initiate a return. To be eligible, the product must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging with all tags and labels attached.

2. How to Initiate a Return

To start the return process, please contact us via:

Make sure to include your order number and a brief explanation for the return. Our customer service team will respond within 24-48 hours with detailed instructions.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping, unless the product was defective or damaged upon arrival.

4. Exchanges

If you need to exchange a product for a different size, color, or model, simply follow the return process and specify that you would like an exchange. We will ship the replacement item to you at no additional shipping cost.

5. Non-returnable Items

Some items may not be eligible for return or refund, including:

  • Customized pet toys
  • Items on sale or clearance

6. Contact Us

For any questions about our Refund and Return Policy, feel free to reach out to us:

  • Address: 1914 Lilac Lane, Dickinson, United States
  • Phone: (+1) 912-490-6327
  • Email: info@steriohype.com